Established in 1938, Nahdet Misr Group offers an assortment of integrated quality solutions in publishing, education and digital content.Nahdet Misr’s mission is to enrich the Arab families with distinguished cultural, scientific, educational and ent... Read More
Nahdet Misr is hiring.
Job title: Quality Coordinator
Location: Mohandseen
Job Description
• Monitoring a sample of incoming and outgoing calls and evaluating the performance of customer service representatives regarding the quality of service provided (script - behavior during the call).
• Evaluating the call on the Score Sheet after each call and sending it daily to the supervisor for necessary analysis.
• Ensuring customer follow-up by customer service representatives to resolve their issues within the specified time.
• Assisting in analyzing customer complaints received by customer service and working on them.
• Accompanying customer service representatives during the call Side by Side.
• Participating in training new employees on the basics of customer communication and problem-solving. Policies, systems, processes, and procedures.
Job requirements
Education: bachelor's degree
Experience: 1-3 years
Communication Skill
Office M/S
Preferable working in Education field
Established in 1938, Nahdet Misr Group offers an assortment of integrated quality solutions in publishing, education and digital content.Nahdet Misr’s mission is to enrich the Arab families with distinguished cultural, scientific, educational and ent... Read More
